Returns

refund policy

  • 14-day return period : You have the right to return items within 14 days of receipt without giving any reason.
  • Return costs : Please note that you must bear the costs of the return shipment.

    This is how the return works:

    1. Contact our customer service: Please email us at [hello@codexcouture.com] with your order number and the details of the items you wish to return.
    2. Receive return form: Our team will provide you with a returns form.
    3. Pack the items securely: Pack the items securely in their original packaging and include the completed return form.
    4. Send the package: Send the package to the return address provided. We recommend choosing an insured shipping method and keeping proof of shipment.

      Processing the return:

      • Once your return has been received and checked, processing may take up to 14 working days.
      • Refund: The refund will be made to the original means of payment used. The processing time may vary depending on the payment service provider.

        Note on the right of withdrawal:

        Please note that the right of withdrawal may be excluded or expire prematurely in certain cases, for example in the case of sealed goods whose seal has been removed after delivery and which are not suitable for return for reasons of health protection or hygiene.

         

        Defective products:

        If you have received a defective or damaged product, please contact us immediately. We will help you resolve the issue, either through an exchange or a refund.